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tips for clients requiring an interpreter

·         Expect and allow interpreters to introduce their role and responsibilities to you, and in the other language to your client
·         Whenever possible, provide background information for the interpreter to become familiar with the subject matter
·         You will need extra time when working with an interpreter
·         Avoid long, complex sentences.
·         Speak clearly, loudly and at a moderate pace
·         Talk directly to your client/patient not to the interpreter
·         Do not ask the interpreter for his/her opinion
·         For long assignments, provide a break as accuracy declines with time (simultaneous after 30 minutes, consecutive after 90 minutes)
·         Pause frequently to allow the interpreter to render all the information (remember that studies have shown that it takes an average of 8 seconds to process a segment of information)
·         Be aware of non-verbal communication
·         Encourage the interpreter to clarify terms
·         Some words do not  have an exact translation into the foreign language; the interpreter will  provide a paraphrase.
·         Remember  not to say anything in front of the client that you do not  want interpreted
·         Expect the interpreter to use tools such as dictionaries and note pads
·         Be aware of possible administrative necessities – signing forms, filling out feedback forms

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